Frequently Asked Questions

Yes, customization is our core strength. We can manufacture non-standard brushes and rollers precisely according to your CAD drawings or specific requirements (e.g., outer diameter, length, bristle material, hardness, and core type). Simply provide us with your drawings and application scenario, and our engineering team will provide a tailored, cost-effective solution.

Our MOQ is highly flexible to support your business. For standard items, we can accommodate small trial orders. For custom-made brush rolls or sweeping equipment, the MOQ depends on the complexity and material specifications. Please contact our sales team for a precise quote based on your specific project needs.

Thanks to our strategic location in Qianshan (China's Brush Capital) with a complete upstream and downstream supply chain, we offer highly competitive lead times. Standard products usually take 7–15 days. Customized orders typically require 15–30 days, depending on the order volume and technical complexity.

Quality is our top priority. As a professional manufacturer established in 2016, we have a complete production and quality control system. Every batch undergoes strict inspection for dimensions, bristle retention strength, and dynamic balance before shipment. We also welcome third-party inspections or virtual factory audits.

Absolutely. We encourage customers to test our products to ensure they perfectly match your application requirements (e.g., rust removal, food washing, or dust cleaning). Samples are available for most of our standard brush rolls and accessories. The sample fee can usually be refunded or deducted from your first official bulk order.

We offer flexible and secure payment methods. Our standard term is T/T (Telegraphic Transfer), typically 30% deposit in advance and 70% balance before shipment or against the copy of the Bill of Lading (B/L). For large-volume orders, we also accept L/C (Letter of Credit) at sight.

We possess independent import and export qualifications and extensive experience in global logistics. We can arrange shipping via sea freight (FCL/LCL), air freight, or international express (DHL, FedEx, UPS) depending on your urgency and budget. We support various Incoterms, including FOB, CIF, and DDP (Delivered Duty Paid) to your door.

We stand firmly behind our products. If you encounter any quality issues related to manufacturing defects, we will provide free replacements or prompt technical guidance to resolve the problem. Our dedicated support team is always available via Email or WhatsApp to assist you with installation, maintenance, and troubleshooting.